![]() ![]() ![]() Resolution 3 - Install the latest Windows Updates If your problem still persists, proceed to resolution 3. Select the link and follow the onscreen instructions to download and install the hotfix. You will soon see an email from Microsoft with a download link for the hotfix. If you agree to the terms, select I Accept.Ĭheck the box next to your version of Windows 7, then enter your email in the boxes below.Įnter the word verification, then select Request hotfix.Ĭheck your email. If prompted, review the license agreement. Select View and request hotfix downloads > Select hotfix. Go to KB974476 The computer stops responding when an USB device resumes from the USB Selective Suspend state in Windows 7. If it does not, select Start Download > Open.įollow the onscreen instructions to complete the download and installation. If a User Account Control permission prompt occurs, select Yes. If 32-bit Operating System is listed next to System type, you're running the 32-bit (x86) version of Windows 7.If 64-bit Operating System is listed next to System type, you're running the 64-bit version of Windows 7.If you're unsure of which version of Windows 7 you are running, select the Start button, press and hold (or right-click) Computer > Properties.Under Update information, select Download the update package now that corresponds with your version of Windows 7. Go to KB976972 You encounter problems when you move data over USB from a Windows 7-based computer that has an NVIDIA USB EHCI chipset and at least 4 GB of RAM. The hotfixes in this method can resolve a known conflict with a USB external hard drive and Windows. Resolution 2 - Install hotfixes that resolve issues that may exist on Windows 7 If this method does not solve your issue, proceed to resolution 2. Instead, plug it directly into your computer. Check for the USB drive in Windows Explorer.Ĭonnecting your USB external hard drive into a non-powered USB hub can cause a lack of enough power to operate the external drive.Wait for 1 minute and then reconnect the USB cable.After the hard drive is uninstalled, unplug the USB cable.Press and hold (or right-click) the USB external hard drive with the issue, and select Uninstall.Select Disk Drives from the list of hardware.Select Device Manager from the returned list.Select Start, type Device Manager in the Search box.This method resolves issues where the currently loaded USB driver has become unstable or corrupt. Resolution 1 - Uninstall and then reconnect the external hard drive Your PC motherboard may need updated drivers.Your external drive may be entering selective suspend. ![]()
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